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Terms of Purchase

Terms of Purchase including Refunds Policy

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.


1.       These Terms and Conditions will apply to the purchase of goods and services by you (the Customer or you). We are First Steps Ltd a company registered in England and Wales under number 03892675 whose registered office is at Unit 17, Hurlingham Studios, Ranelagh Gardens, London, SW6 3PA with email address (the Supplier or us or we.)

2.       These are the terms on which we sell all Goods to you. By ordering any of the Goods and Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods and Services either via or from the Website if you are eligible to enter into a contract and are at least 18 years old.


3.       Contract means the legally-binding agreement between you and us for the supply of the Goods and Services;

4.       Delivery Location means either the Supplier’s premises or other location where the Goods and Services are to be supplied, as set out in the Order

5.       Goods and Services means the goods and services advertised on the Website that we supply to you of the number and description as set out in the Order;

6.       Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

7.   Website means our website on which the Goods/Services are advertised.

Goods and Services

8.   The description of the Goods and Services is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposed only and may differ slightly from the Goods supplied.

9.   In the case of any Goods or Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. First Steps Ltd. Is happy to work with you to ensure your particular requirements are met.

10.   All Goods and Services which appear on the Website are subject to availability

Personal Information

11.   We retain and use all information strictly under the Privacy Policy.

12.   We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

13.   The description of the Goods in our website does not constitute a contractual offer to sell the Goods. The Order process is set out on the Website. Please check that you have used the ordering process correctly.

14.   A Contract will be formed for the sale of Goods and Services ordered only when you receive an email from us confirming the Order.

15.   Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

Price and Payment

16.   The price of Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

17.   You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods and Services.


18.   We will deliver the Goods and Services, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay.

Withdrawal and cancellation

19.   You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability, however, we will discuss with you alternatives that maybe to your satisfaction and convenience.

20.   You can cancel the Contract for any Goods, which are made to your special requirements the (Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, however, we will discuss with you alternatives that maybe to your satisfaction and convenience.

Refunds Policy

21. Once attendance on a face to face course has been paid either a full refund can be obtained upto a week before the actual day of the course or a place on a later course can be arranged.

22. For downloadable electronic purchases a full refund will be granted within three days of the day of purchase with the agreement by email that all details of the purchased good downloaded are neither passed on to others nor stored, but completely destroyed.

23. Physical goods can be returned and a refund can be requested after the goods have been sent back and inspected to ensure that they are at the same standard as they were dispatched to ensure their re-saleability.   

Circumstances beyond the control of either party

24.   In the event of any failure by a party because of something beyond its reasonable control:

a.       The party will advise the other party as soon as reasonable practicable; and

b.       The party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonable, and the party will not be liable for any failure which it could not reasonable avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.


25.   Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

26.   These Terms and Conditions should be read alongside and are in addition to our policies including our privacy policy and cookies policy.

27.   For the purposes of these Terms and Conditions:

a.       ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b.       ‘GDPR’ means General Data Protection Regulation (EU) 2016/679.

c.       ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

28.   We are a Data Controller of the Personal Data we process in providing Goods and Services to you.

29.   Where you supply Personal Data to us so we can provide Goods and Services to you, and we Process that Personal Data in the course of providing the Goods and Services to you, we will comply with our obligations imposed by the Data Protections Laws:

a.       Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.       We will only Process Personal Data for the purposes identified;

c.       We will respect your rights in relation to your Personal Data; and;

d.       We will implement technical and organisational measures to ensure your Personal Data is secure.

30.   For an enquiries or complaints regarding data privacy, you can contact at the following email address

Excluding Liability

31.   The Supplier does not exclude liability for:

a.       Any fraudulent act or omission, or

b.       For death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonable foreseeable to bother parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

32.   The Contract (including any non-contractual matters) is governed by the law of England and Wales.

33.   Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland, Northern Ireland in the courts of respectively Scotland or Northern Ireland.

34.   We try to avoid any dispute, so we deal with complaints in the following way: Please contact us at

To cancel your contract of sale of goods please email

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